Returns Policy


PLEASE READ OUR RETURNS POLICY CAREFULLY TO ENSURE YOU ARE ELIGIBLE TO RETURN YOUR PURCHASE AND RECEIVE A STORE CREDIT.


SIMARA has a 14 day return policy for orders shipped within Australia and 28 days for orders shipped outside of Australia

We do not issue refunds, however we are happy to provide a store credit if you simply change your mind or need to exchange if the garment meets the following conditions:

  • Must have not been worn or used
  • Must not have any stains
  • Must not smell including odors such as perfume or washing powder
  • Have all original labels and tags still in tack
  • Is received within the timeframes above

    Please email us prior to sending the returned item.  All returns are to be sent to:

    SIMARA, SHOP 403
    CASTLE TOWERS SHOPPING CENTRE
    6-14 CASTLE STREET
    CASTLE HILL, NSW, 2154

    Store credit will only be issued once the item is received and inspected by SIMARA.  Postage costs of the return shipping is at the customers expense unless deemed faulty.

    If you're looking to return a faulty item, please contact us on 0450 736 543  in business hours so we can resolve this for you.

    Please note:

    • Returns are processed within five business days of receiving your item.
    • Approved returns will be issued a store credit and an email will be sent with the details of the store credit and instructions on how to redeem.
    • If an exchange is requested, a new order will be required to be placed using the store credit on our website.

    Please contact us directly if you have further questions about this policy

    The Team @ SIMARA